Hexaware Technologies implemented the ServiceNow Emergency Self Report application in conjunction with the Now Platform to navigate the unique challenges posed by the COVID-19 pandemic. The company seamlessly manages the health and well-being of 20,000 employees while delivering services to customers.

By leveraging the solution with other business continuity planning measures, the company achieved work-from-home revenue for 99% of IT work and 80% of business process standardization.

In a third-party survey, 93% of customer respondents provided positive feedback for the company’s high productivity, engagement, and commitment during this difficult time.