inMorphis is a ServiceNow Elite Partner and early mover in Agentic AI for enterprise workflows. With 750+ practitioners and 300+ deployments across the US, UK, Southeast Asia, India, and the Middle East, the company specializes in helping global enterprises transform their operations on  the ServiceNow AI Platform.

Serving industries including telecom, technology, manufacturing, retail, financial services, and aviation, inMorphis has been recognized as APAC Premier Reseller Partner of the Year in 2025, 2023, and 2022, and was named among ServiceNow's Top Global Agentic AI Partners in 2025.

inMorphis continues to build its ServiceNow expertise to deliver extraordinary results for joint customers. They have made significant investments in both AI innovation and workforce development, positioning themselves as a trusted advisor for organizations looking to maximize their ServiceNow investment. Through their GenAI Universe—which includes innovations like Agentic AI, GenAI Accelerator, Now LLM, and Genie—inMorphis helps customers achieve faster outcomes and more innovative experiences built on ServiceNow's AI Platform.

Now, inMorphis has taken its commitment to excellence through education to the next level by signing an Enterprise Training Agreement (ETA) with ServiceNow, further strengthening its ability to deliver the skills needed to drive meaningful, sustainable change for the world's leading enterprises.

Under this ETA, inMorphis staff have unrestricted access to ServiceNow University content and certifications, allowing employees to continuously grow their skills and put AI to work for their careers with ServiceNow University. The company has enabled more than 750+ professionals through public and private cohorts in 2024-25 alone and holds roughly 1,500 certifications and accreditations across the firm spanning Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), and more.

"With ServiceNow University, we've cut resource-ready time from months to weeks for targeted roles," says Sunne Kumaar, Chief Revenue Officer at inMorphis. "For example, for Workspace Delivery, curated curricula and labs enabled teams to contribute within weeks on customer projects. Role-based learning paths, hands-on labs, and certification prep provide practical depth—not just theory. Teams report higher on-the-job confidence and faster time-to-impact."

With the ETA, inMorphis has simplified the challenge of equipping its globally dispersed consultant workforce with the skills of the future. The company has completed private classes including IT Operations Management (ITOM) Discovery, is launching Certified Technical Architect cohorts with 20 learners, and has seven additional private classes planned, plus allocated seats for public batches. This creates a pipeline of specialists across user enablement, implementation, administration, and development.

Partnering with ServiceNow to accelerate GenAI adoption

Beyond training, inMorphis has established itself as a strategic partner for ServiceNow's GenAI initiatives, helping joint customers unlock the full potential of AI-powered workflows. Working closely with ServiceNow's Product Excellence team, inMorphis has been asked to accelerate GenAI adoption through proofs of concept and pilots, helping customers take products that are underutilized and get GenAI into action in production environments.

inMorphis has created cutting edge IP “AI Assembly Line” that leverages GenAI and ServiceNow large language model to accelerate project timelines—covering everything from project start, requirements gathering, user stories, test scripts, and code production through to moving into production. This comprehensive approach has delivered measurable results for joint customers:

• AI-assisted development: Citizen-developer enablement and code guidance in chat has realized approximately 73% code suggestion accuracy in controlled internal pilots, accelerating review cycles and standardizing best practices
• AI Agent for IT and HR support: Knowledge-driven, natural-language responses achieved 100% SLA adherence across defined IT and HR request types during the pilot window, with higher self-service containment
• Sales workflow co-pilot: RFP analysis and response drafting via ServiceNow AI Agents plus M365 content search delivered approximately 2.5 times productivity uplift measured via cycle-time reduction and win-team throughput

These innovations extend beyond implementation services. inMorphis' product engineering team has built 10+ certified ServiceNow Store apps that add business context on top of ServiceNow's strong foundations, including the Agentic AI Regulatory Task Creator, GenAI Accelerator for Now Assist Readiness, and Document Communicator. Each program runs against baselined KPIs covering cost, risk, and experience, with pre- and post-value snapshots published for executive alignment.

"We prioritized a platform that combines end-to-end workflow orchestration with enterprise-grade scale, AI-native capabilities, rich data fabric, and a robust partner ecosystem," Kumaar explains. "ServiceNow's unified architecture, security posture, and product breadth let us deliver cross-functional outcomes faster than stitching point solutions. The ServiceNow AI Platform's time-to-value and roadmap alignment made it the strategic choice for our customers."

Scaling expertise to meet evolving customer needs

Looking ahead, inMorphis is expanding deeper into Pro/Pro+ capabilities, Agentic AI, Process Mining, Field Service Management (FSM) for complex field operations, and industry cloud patterns including telecom B2B digital. The company is also aggressively building its Configure, Price, Quote (CPQ) and Customer Relationship Management (CRM) skills, aligning with ServiceNow's direction on the front office. inMorphis is also enhancing its deep industry domain expertise across Telecom, Technology, Manufacturing and Retail industries—to deliver business results for our joint customers. Training underpins each step, ensuring architects and builders can adopt new features safely and drive measurable outcomes.

Strategically, inMorphis aims to progress from Elite toward Large Partner status, anchored in customer success and product innovation. With its Value Realization Framework, workflow accelerators, and governance approach that includes model governance, prompt guardrails, data residency controls, and human-in-the-loop validation, inMorphis continues to help ServiceNow and joint customers succeed in their digital transformation journeys.

"If you want faster value realization and lower delivery risk, invest in structured, vendor-grade enablement," Kumaar advises. "ServiceNow University blends conceptual clarity with hands-on labs so teams can translate knowledge into outcomes, quickly and consistently. Under our ETA, we're scaling private classes, the CTA pathway, and targeted Pro/Pro+ upskilling. Our assigned Success team helps tailor learning journeys and remove friction."

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