KPN is the leading telecommunications and ICT service provider in The Netherlands. They offer wireline and wireless telephony, internet and TV to consumers, end‑to‑end telecommunications, and ICT services to business customers. KPN lacked a strong business service mentality, but after leveraging ServiceNow as an IT Service Management solution, they were able to focus on delivering a greater customer experience.

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May 7-11, 2017, Orange County Convention Center, Orlando, FL

Experience IT, Customer Service, HR, & Security at Lightspeed