Malaysia Airlines

Malaysia's national airline, Malaysia Airlines, flies 40,000 guests daily to more than 50 destinations worldwide. Offering the best way to fly to, from, and around Malaysia, customer satisfaction and experience is a key priority for the airline. Using ServiceNow, employees are at the center of the IT services; back office services have been simplified and employees are now served by a single window of service. That enables them to implement new ideas within hours instead of weeks and make quicker strides to set Malaysia Airlines apart from other carriers.