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Mindtree uses ITAM on the Now Platform
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IT service delivery business does well, by doing good

80%

Decrease in time to complete routine tasks

30%

Improvement in incident management resolution time

50%

Reduction in IT operations costs


Succeeding responsibly
Global technology services and digital transformation company, Mindtree, centers its mission on corporate sustainability. Focusing on its people, the planet, and profit represents a triple bottom line. And its efforts have paid off, starting the fiscal year with its highest-ever order bookings and garnering a Silver rating by trusted sustainability rating provider EcoVadis.

Building customer success
With an ambitious goal of high double-digit growth for its ServiceNow practice over the next three years, Mindtree plans to support customers with existing ServiceNow workflows and use the Now Platform® to build industry-specific apps.

Accelerating business transformation
Customer engagements begin with an IT maturity assessment, followed by recommendations, roadmaps, and onboarding. Most ServiceNow implementations begin with ServiceNow IT Service Management, ServiceNow IT Operations Management, and ServiceNow IT Asset Management.

Rapid implementations build customers’ confidence in their service delivery. Ultimately, Mindtree enables customers to adopt ServiceNow as a strategic industry-aligned enterprise business platform with proven technology. The omni-channel capabilities of ServiceNow Customer Service Management help ensure customers receive assistance when they want it, where they want it, and how they want it. The tool automatically creates and prioritizes cases when they arrive, and then routes them to the right agent for rapid resolution.

Mindtree logo
Mindtree
CUSTOMER
Mindtree
HEADQUARTERS
Bangalore, India & Warren, New Jersey
INDUSTRY
IT Workplace Services
EMPLOYEES
29,732

ServiceNow is helping our customers in their digital journeys and streamlining workflows, contributing to our overall business success.

Alex Nicholas

VP and Global Head ServiceNow Business

 

Saving time and money with automation
Mindtree customers typically see several benefits with ServiceNow. For example, by automating workflows, customers can reduce the time required to complete routine activities by up to 80% and IT operations costs by 50%. What’s more, they usually experience 30% faster incident resolution due to self-service and knowledge management.

Building on ServiceNow, Mindtree creates runbook automations and chatbot solutions that add even more value and improve the end-user experience. As a ServiceNow® Connected Operations early adopter, the company created several IoT use cases and solutions, making it a unique IoT-enabled automation provider.

Taking advantage of data
Using the ServiceNow® Configuration Management Database (CMDB) as a single system of record for IT infrastructure and digital service data is highly beneficial for many customers. Having the correct data as a single source of truth makes it quick and easy to work in ServiceNow IT Service Management or other solutions that depend on the CMDB data.

Extending the platform
The benefits of using ServiceNow extend beyond Mindtree’s customers. For example, in one telecom industry ServiceNow® Customer Service Management implementation, the customer was thrilled that its vendors could also use the solution to resolve issues and improve customer satisfaction.

With its focus on doing well by doing good, innovation, and deep technical and industry expertise, Mindtree will continue to deliver.

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