Siemens AG

Siemens AG (Siemens) is a Global 100 technology company committed to building on its strong history of innovation. With ServiceNow and a well‑defined Service Integration and Management (SIAM) model, Siemens has automated and digitalized IT processes. They have improved visibility across 10 divisions in over 200 countries and cut OpEx. Program Director, Dr. Matthias Egelhaaf, describes the transformation, “ServiceNow helped us move from the ‘petrified world’ of disparate processes and more than 15 different tools and transformed IT into one global organization with transparent, unified processes supported by a single service integration platform.”