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Tennessee Department of Human Services

Facing an imbalance of citizen needs and state resources, the Tennessee Department of Human Services implemented ServiceNow Customer Service Management. The results were dramatic. The team slashed inquiry assignment time from 36 hours to 100 seconds, virtually eliminated untimely inquiries, cut the time to resolve an escalated inquiry by 60%, and gained a renewed and energized staff.

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Tennessee redefines customer experience government services (part 3 of a series)

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Tennessee redefines the customer experience for government services

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Knowledge18 theCUBE Interview with Landon Cook, Dir of Customer Service, TN DHS

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Landon Cook shares how a connected service experience drives CX ROI

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