Solutions

  • Products
  • Use cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Thales

RCS Netherlands is a subsidiary of the Thales Group, a multinational company providing integrated systems for the aerospace, defence, transportation and security markets. Challenges they faced included engineer time focused on handling critical breakdowns of near end‑of‑life ticketing equipment, with no planned maintenance or upgrade strategy for hardware in the field. Engineer idle time was around 450 hours per month, due to reactive approach to incident management. Thales implemented ServiceNow’s Customer Service Management solution and so far results have included reducing engineer idle time by 66 per cent and no more than 30 minutes per day per engineer, saving time of eight engineers which can now be applied to new work, and achieving about 99% availability of engineers.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.