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Utah State University

Founded in 1888, Utah State University (USU) is a public research university which is home to more than 27,000 undergraduate and graduate students, along with 800 faculty and 1,600 support staff. As with many higher‑education institutions, USU had a decentralized IT model, with many faculties making their own IT decisions. USU decided to move to a federated IT approach, maintaining departmental resources while integrating them into a university‑wide global shared services infrastructure. In order to accomplish this,  USU chose ServiceNow which provided an ITSM platform that could support multiple IT groups while coordinating their activities. 

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