• Products
  • Use Cases
  • Industries


  • Gartner: ServiceNow a Leader
  • 2018 Enterprise High-Productivity Application Platform as a Service Magic Quadrant


  • Your Strategic Resource
  • Discover best practices for every phase of your ServiceNow journey


  • Thanks to you.
  • You're why we're #1 on the Forbes World's Most Innovative Companies list.

Virgin Trains

Virgin Trains, the 3,400 employee strong UK‑based train operating company, is determined to transform the rail experience into a reliable source of enjoyment and pleasure. The company wants to deliver a consistently positive experience that keeps customers happy—and keeps them coming back.

Virgin Trains is achieving its objective in five key stages: (1) Modernizing IT service management capabilities, (2) Transforming how services are delivered internally, (3) Transforming the customer experience across the enterprise, (4) Creating a value chain among suppliers (5) Innovating to create a superb rail experience.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I agree to receive emails from ServiceNow about product, services, and events. I can unsubscribe from any email if I wish.