Virgin Trains

Virgin Trains, the 3,400 employee strong UK‑based train operating company, is determined to transform the rail experience into a reliable source of enjoyment and pleasure. The company wants to deliver a consistently positive experience that keeps customers happy—and keeps them coming back.

Virgin Trains is achieving its objective in five key stages: (1) Modernizing IT service management capabilities, (2) Transforming how services are delivered internally, (3) Transforming the customer experience across the enterprise, (4) Creating a value chain among suppliers (5) Innovating to create a superb rail experience.