Yorkshire Building Society

Yorkshire Building Society, the UK's second largest building society, deployed ServiceNow to replace legacy systems and streamline services for 3.5 million customers and 4,300 staff. Using a single system of record, Yorkshire minimized inbound requests and administrative workloads ‑ and gained the ability to shift focus to value‑add areas. Satisfaction and efficiency also increased due to employee access via iPads.

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May 7-11, 2017, Orange County Convention Center, Orlando, FL

Experience IT, Customer Service, HR, & Security at Lightspeed