17 October 2024 | 9 AM - 6 PM Thank you for joining us at World Forum Melbourne It was an incredible event exploring how to put AI to work for people—today. We look forward to seeing you next year! Explore Sydney Explore All 2025 Cities
Put AI to work for your people Get ready to experience how ServiceNow’s intelligent platform is putting AI to work for people across every corner of their business. Keynote Get inspired by all the ways our customers put AI to work, from unleashing people to do their best work to transforming their business. Sessions Find the secret for putting AI to work for people with impactful sessions. Come curious and leave empowered to supercharge your AI journey. World Forum Expo Hear success stories from customers and participate in immersive experiences. Take our platform for a test-drive and get all your questions answered. Build Your Tech Network Explore the latest innovations with ServiceNow experts and partners. Network with peers and make new connections, at World Forum Melbourne.
Expand All Collapse All We’re creating an exciting day of AI exploration—just for you.
Check-in 8:00 AM
Pick up your World Forum badge and connect in the Expo over coffee.

Sessions & Demos9:00 AM – 9:45 AM
Put AI to work with expert-led sessions and demos, product roadmaps, networking in the Expo, and more.

Main Keynote10:00 AM – 11:00 AM
Learn how to put AI to work to transform and supercharge every corner of your business.

Sessions & Demos11:30 AM – 3:30 PM
Putting AI to work continues with energizing sessions and demos, product roadmaps, networking in the Expo, and more.

Lunch 12:00 PM- 1:00 PM
Grab a bite in the Expo.

Closing Session 3:45 PM- 4:30 PM
Close out your afternoon by hearing from Ash Barty and Ben Crowe on how to thrive through challenging times.

Networking Reception 4:30 PM – 6:00 PM
Wrap up your day with light refreshments, networking with your peers, and a little fun.
Speakers Hear unique perspectives on the choices facing leaders today and gain valuable insights for navigating digital landscapes. Ash Barty Former WTA World No. 1


Ashleigh Barty was a professional tennis player on the Women’s Tennis Association tour from 2011–2022. She is one of the sport’s most naturally talented players and became a role model in guiding her own path. Ash launched the Ash Barty Foundation in 2024 to expand sports education opportunities for youth.
Ben Crowe Professional Mentor and Leadership Coach

As Nike's former International Director of Sports Marketing, Ben realized how authenticity and vulnerability help the audience work towards building more confidence to navigate life’s biggest distractions. Ben has now launched a Mindset App called Mojo Crowe to share tools and principles on a global scale.
Dave Wright Chief Innovation Officer, ServiceNow


For over a decade, Dave has served in a variety of leadership roles at ServiceNow. As Chief Innovation Officer and chief evangelist since 2017, Dave focuses on how to improve workplace productivity.
Laura Cheail Head of People Services, Australia Post

In her current role, Laura championed and led the transition of the People & Culture function to a Tiered Service Delivery Model, culminating in the successful launch of People Services, in September 2023. People Services acts as the single entry point for all employee and leaders in HR support, Advisory & Coaching.
Merissa Hargreaves GM, Team Technology, Endeavour Group

Merissa has over 20 years of experience leading and transforming technology functions in various prominent organisations such as Officeworks, PEXA, Coles, and Hallmark both in the UK and Australia. In June 2023, Merissa joined Endeavour Group where she oversees a broad technology portfolio that encompasses Retail Stores, Venues, People Systems, and Services for the group.
Tim Hogarth Chief Technology Officer, ANZ Bank

Tim Hogarth is the Chief Technology Officer at ANZ and is accountable for the architecture of the bank, the engineering standards and plays a key role in the technology planning and prioritisation. Tim works closely with business teams, helping shape roadmaps and aligning technology investment.
Thank you to our Diamond Sponsors