Autonomous Workforce kann mehr als nur isolierte Aufgaben erledigen. Diesen KI-Experten werden Rollen zugewiesen, komplett mit Geschäftskontext und Berechtigungen, sodass sie komplexe Workflows von A bis Z übernehmen können.
Lassen Sie die KI arbeiten. In einer Stadt in Ihrer Nähe. Entdecken Sie die neuesten Innovationen, erhalten Sie Einblicke von führenden Unternehmen, und testen Sie KI in der Praxis – auf dem World Forum.
Nutzen Sie KI-basierte Tools, und priorisieren und automatisieren Sie mit ihrer Hilfe Routineaufgaben, erkennen Sie Incidents und gewinnen Sie Einblicke.
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AI insights
Stay up to date on how artificial intelligence is reshaping the workplace with insights on AI strategy, automation, and the future of intelligent workflows.
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4 min
5 questions that separate AI leaders from the rest
The organizations pulling ahead with AI didn’t necessarily move first. They asked better questions.
AIThought Leadership
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CTA Primary
4 min
What happens when no one offboards an AI agent?
Unlike human employees, AI agents can be left running after their work ends, creating hidden security risks
Ethics and GovernanceThought Leadership
8 min
Hill-climbing enterprise AI: How ServiceNow built its AI specialists
Enterprise AI agents improve through repeated measurement. Here's how our IT agents got better, setbacks included.
AIUnternehmen Story
7 min
AI stalling? Software users across the enterprise share what helps.
What separates AI ambition from AI maturity? Our research and verified customer reviews from G2 point to the operational groundwork.
News and EventsUnternehmen Story
3 min
Your AI is only as good as its interface
The best AI won't ask employees to adapt to it. It will adapt to them.
FuturesThought Leadership
Our latest AI research
5 min
AI Maturity
Enterprise AI Maturity Index 2026
New research confirms that many orgs bought AI, but few built for it
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1 min
AI maturity
Enterprise AI Maturity Index 2026 industry insights
Your guide to ServiceNow findings on enterprise AI maturity across key industries
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Explore Research
3 min
AI management
The state of AI control
ServiceNow surveyed 550 executives. Most admit their organizations can't fully see, govern, or account for AI use.
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Read Report
6 min
Exec Signals
True AI advantage starts with redesigning work
Leaders must rethink roles, journeys, and trust to turn momentum into measurable value
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Ground Truth
Fast when you know, slow when you don’t
1 min
Orica CEO Sanjeev Gandhi follows a simple rule: Move fast where you have deep domain expertise, and partner where you don't
AIThought Leadership
Freedom within a frame
1 min
AMP Bank CEO Sean O'Malley focuses on foundational guardrails he calls freedom within a frame to give teams room to experiment, innovate, and fail
AIThought Leadership
Eliminate before you automate
1 min
Abu Dhabi government leader Dr. Ahmed Al-Hashimi says an "eliminate before you automate" approach is helping the country rethink serivce delivery
AIThought Leadership
The will to break what's working
1 min
Bundesliga Media GmbH's Peer Naubert argues that real invention starts with the will to question success rather than modernize its delivery
AIThought Leadership
Revenue first, savings last
1 min
Board director John Hinshaw evaluates the kinds of transformations he once led. Cost reduction sits at the bottom of his criteria—it's "barely table stakes."
AIThought Leadership
Control and govern AI
You can’t control what you can’t see. ServiceNow Super Intelligence Control Tower gives you one place to discover any AI asset, secure AI actions, and govern AI activity.
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AI in industries
3 min
Can the airline industry make AI work in the physical world?
Ryanair's five-year deal with Google Cloud tests how far AI can go in coordinating aircraft, crews, and maintenance
IndustriesThought Leadership
5 min
Automotive firms have AI agents. Few let them finish the work.
New research from ServiceNow and NVIDIA reveals what keeps automotive AI from scaling—and what leaders do differently
IndustriesResearch
5 min
Claims transformation starts with better insurance workflows
How modern health plans are reducing claims bottlenecks and driving significant operational efficiency
IndustriesThought Leadership
Customers should benefit from advances in AI without absorbing the cost of each transition.
Jon Sigler
EVP & GM, AI Platform, ServiceNow
2 min
Read Article
Flexible by design: How we think about AI models
A portfolio strategy helps enterprises capture the value of AI innovation while maintaining choice, flexibility, and control
AIUnternehmen Story
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