Fusion3 leads business transformation initiatives through process discovery, optimization, and technology-based solutions. As previous customers of ServiceNow®, we are a consulting group passionate about transforming the way people work.
Our focus is to create a valued partnership with our clients based on flexibility in how we do business and identifying unique solutions to solve business challenges.   
Our philosophy centers around a people first approach. We believe that actively engaging with the people that support a process or use the technology to truly understand how they work today and how they want to work in the future is key. Building advocates from the ground up is the most critical component to ensure a successful implementation or optimization of process and technology.
Focusing on the ServiceNow® platform and having expertise in business operations, we are well poised to develop synergies across people, process, and technology.
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
    
         
        
        
   
   
   
   
      
    
    
        
        
    
        Fusion3, LLC
        
    
        
            
    
        
            Partnering with companies to transform the way their people work through optimization and innovation.
        
    
        
        
            
        
            
                 
    
    
        
        
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               Customer satisfaction score
               
                  5 out of 5
                  
                     The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
            	  
               
            
            
            
               
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                     Offering(s)
                     2
                  
               
               
               
                  
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               Headquarters
               
                  
                     Coventry, Rhode Island, United States
                  
               
            
         
      
   
    
 
    Fusion3, LLC
     
    
    
        
        
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        About Fusion3, LLC
        
    
      
         Fusion3 leads business transformation initiatives through process discovery, optimization, and technology-based solutions. As previous customers of ServiceNow®, we are a consulting group passionate about transforming the way people work.
Our focus is to create a valued partnership with our clients based on flexibility in how we do business and identifying unique solutions to solve business challenges.   
Our philosophy centers around a people first approach. We believe that actively engaging with the people that support a process or use the technology to truly understand how they work today and how they want to work in the future is key. Building advocates from the ground up is the most critical component to ensure a successful implementation or optimization of process and technology.
Focusing on the ServiceNow® platform and having expertise in business operations, we are well poised to develop synergies across people, process, and technology.
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        Partner Types
        
    
        
            
    
        
            Operates in the following capacities.
        
    
        
        
            
        
    
         
            
               
   
   
      
         
      
      
    
    
        
        
    
        Reseller
        
    
        
            
    
        
            Markets and resells ServiceNow products and packaged services.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Registered
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
               
   
   
      
         
      
      
    
    
        
        
    
        Consulting & Implementation
        
    
        
            
    
        
            Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Specialist
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Solutions and offerings
        
    
        
        
            
        
    
         
            
               
                  
   
   
      
         
      
      
    
    
        
        
    
        Built with ServiceNow Offering
        
    
        
            
    
        
            Partners with offerings built in conjunction with the Now platform.
        
    
        
        
            
        
    
      
         
            
               Offering(s)
            
            
               2
            
            
         
      
   
                  
                     
                        
    
    
        
            Technology Excellence
        
        
    
        Consulting Road to Resilience
        
    
        
        
            
                 
    
    
        
        
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            Employee Experience
        
        
    
        Evolve: Unify IRM and Legal Workflows
        
    
        
        
            
                 
    
    
        
        
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        Product certifications
        
    
        
            
    
        
            Holds one or more ServiceNow credentials and competitive differentiation.
        
    
        
        
            
        
    
         
            
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                        App Engine
                     
                     
                        
                           
                              ServiceNow Certified Application Developer
                              5
                           
                        
                     
                  
               
                  
                     
                        Customer Service Management (CSM)
                     
                     
                        
                           
                              Suite Certification - CSM Professional
                              1
                           
                        
                     
                  
               
                  
                     
                        Enterprise Architecture
                     
                     
                        
                           
                              Certified Implementation Specialist – Application Portfolio Management - Retiring Soon
                              2
                           
                        
                     
                  
               
                  
                     
                        Hardware Asset Management (HAM)
                     
                     
                        
                           
                              Certified Implementation Specialist – Hardware Asset Management
                              2
                           
                        
                     
                  
               
                  
                     
                        ITOM Health
                     
                     
                        
                           
                              Certified Implementation Specialist – Event Management
                              2
                           
                        
                     
                  
               
                  
                     
                        ITSM Standard
                     
                     
                        
                           
                              Certified Implementation Specialist – IT Service Management
                              1
                           
                        
                           
                              Micro-Certification - CMDB Health
                              1
                           
                        
                           
                              Micro-Certification - Configure the CMDB
                              1
                           
                        
                           
                              Micro-Certification - Service Portal
                              1
                           
                        
                     
                  
               
                  
                     
                        Risk, Resilience, Sustainability
                     
                     
                        
                           
                              Certified Implementation Specialist – Risk and Compliance
                              5
                           
                        
                           
                              Certified Implementation Specialist – Third-party Risk Management (TPRM)
                              5
                           
                        
                     
                  
               
                  
                     
                        Software Asset Management (SAM)
                     
                     
                        
                           
                              Certified Implementation Specialist – Software Asset Management
                              1
                           
                        
                     
                  
               
                  
                     
                        Strategic Portfolio Management Pro
                     
                     
                        
                           
                              Micro-Certification - Agile and Test Management Implementation
                              1
                           
                        
                     
                  
               
                  
                     
                        Strategic Portfolio Management Standard
                     
                     
                        
                           
                              Certified Implementation Specialist – Strategic Portfolio Management
                              2
                           
                        
                     
                  
               
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Accreditations
        
    
        
            
    
        
            Certifies the level of training and expert knowledge.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        Presales Accreditation
        
    
        
            
    
        
            Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               6
            
            
         
      
   
            
               
   
   
      
      
    
    
        
        
    
        Sales Accreditation
        
    
        
            
    
        
            Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               10
            
            
         
      
   
            
               
   
   
      
      
    
    
        
        
    
        Delivery Accreditation
        
    
        
            
    
        
            Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               7
            
            
         
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Public sector designations
        
    
        
            
    
        
            Self-declared by partner.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        US Federal Social-Economic Status
        
    
        
            
    
        
            Certified Small Business
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
        US Contract Procurement vehicles
        
    
        
            
    
        
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            Self-declared by partner.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
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        Location and coverage
        
    
        
            
    
        
            The partner’s coverage location, validated by ServiceNow.
        
    
        
        
            
        
            
        
            
        
            
        
    
         
            Reseller
Consulting & Implementation
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     Canada, United States
                     Coventry, United States
                  
               
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     United States
                     Coventry, United States
                  
               
            
         
      
   
    
 
    
    
        
    
    
    
    
    
        
        
    
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