Now Assist for Hardware Asset Management (HAM)

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Now Assist for Hardware Asset Management (HAM)

    The Now Assist for Hardware Asset Management (HAM) application helps streamline and automate hardware asset requests and repair processes through agentic workflows. This integration of generative AI capabilities enhances efficiency in managing hardware assets.

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    Key Features

    • Agentic Workflows: Utilize AI-driven workflows to optimize the hardware asset management process.
    • Generative AI Skills: Leverage advanced AI capabilities for improved asset management.
    • Configuration: Set up the Now Assist for HAM application for tailored user experience.

    Important Considerations

    • Not all model providers are available for customers with in-country SKUs; check for updates in future releases.
    • Some features may be restricted in specific regions or environments, such as FedRAMP or other regulated markets.
    • AI outputs should not be solely relied upon for decision-making; human oversight is essential, especially in critical areas like healthcare and finance.

    Data Processing and Collection

    Data generated through the application may be transferred to a centralized ServiceNow environment, potentially involving third-party cloud providers. ServiceNow adheres to its internal policies for data handling. Customers can choose to opt out of data collection at any time.

    Next Steps

    For assistance, refer to the ServiceNow Community on AI, search the Known Error Portal, or contact Customer Service and Support for troubleshooting help.

    Use the Now Assist for Hardware Asset Management (HAM) application to streamline and automate the hardware asset request process and the repair process with the agentic workflows.

    Watch this short video for an introduction to the agentic AI for Hardware Asset Management application.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.