Hardware Asset Management subscription

The ServiceNow platform uses a licensing method where your organization is charged for using the IT Asset Management application- ServiceNow Hardware Asset Management.

Note:

You must install Hardware Asset Management from ServiceNow Store to help you automate tasks and simplify work.

Get the most out of your asset data to save time and resources with the following prescriptive workflows or features.

• Hardware Asset Workspace
• Hardware Asset dashboard
• Hardware Model Normalization
• Content lookup portal
• Asset life-cycle automation
  • Hardware asset refresh
  • Hardware disposal
  • Loaner asset order or asset reservations
  • Return Merchandise Authorization
  • Asset lease expiration
  • Leased asset return
  • Asset bundles
  • Advanced shipment notifications (ASN)
  • Asset donation
  • Zero Touch Refresh
• Automated asset tasks such as deploy, swap, and retire
• Mobile
  • Audit hardware asset inventory
  • Manage hardware asset repair tasks using the Mobile Agent application
  • Manage hardware asset pick tasks using the Mobile Agent application
  • Manage asset put away using the ServiceNow Agent application
• Asset integration - Shipping carrier
• Pallet assets
• Asset Management Executive Dashboard
• Contract management and renewal
• Hardware Asset dashboard
• Content lookup portal
• HAM Guided Setup
• Zebra RFID integration
• Service locations
• Distribution channels support for Stockroom
• Indoor Mapping capability for Hardware Asset
• Hardware Asset Management Maturity
• Asset Total Cost of Ownership
• Asset Warranty integration with Lenovo
• Repair flow
• Inventory picking
• Zero Touch request flow
• Asset Attestation
• Put away assets in the stockroom drop-off location
• Receiving hardware and consumable assets at stockrooms
• Asset performance reports in the Hardware Asset Workspace
• Inventory reports for managing stockrooms in the Hardware Asset Workspace

The following base system features of Core Asset Management are provided with ServiceNow IT Service Management (ITSM) and Customer Service Management (CSM) product.

• Asset and model records
• Stockrooms
• Transfer orders
• Purchase orders
• Contracts
• Mobile asset receiving
• Mobile - My Assets

For more information, see Asset Management and Manage Hardware Asset Management subscriptions.

• Hardware Asset Management licensing
  Hardware Asset Management (HAM) licensing enables you to choose the Hardware Asset Management resource categories that you want to use. You can save money by paying only for those categories that you use, and not for categories that you don't use.
• Licensing framework for Hardware Asset Management solutions
  Manage the subscription units purchased and consumed by your organization for all the Hardware Asset Management solutions with the improved HAM licensing framework. When more than one Hardware Asset Management solution is activated on a ServiceNow instance, any licensable and opted-in resource category is licensed only under one solution.
• Hardware Asset Management license exclusion
  Pay only for the assets using licensed Hardware Asset Management features and exclude an asset for which you don't want to use the licensed features.