Reschedule an appointment with Conversational Appointment Booking

As a customer or consumer, reschedule an appointment from the Virtual Agent chat window on the service portal.

始める前に

Role required: customer, consumer

このタスクについて

You can only schedule one appointment per location. Only logged-in users can schedule appointments.

手順

1. Navigate to the Customer Service Portal or Consumer Service Portal home page by adding the suffix /csm or /csp to your instance URL.
   For example: https://yourportalurl.com/csm
2. Click the chat icon () to open the chat window and begin a Virtual Agent chat.
3. In the chat window, enter reschedule appointment.
4. Choose the appointment that you want to reschedule.

   図 : 1. Rescheduling an appointment

   

5. Choose a date from the calendar for the new appointment time.

   図 : 2. Choosing a date on the calendar

   

タスクの結果

The appointment is rescheduled.

関連タスク

• Schedule an appointment
• Cancel an appointment