Gain AI skills and insights that drive results World Forum delivers practical AI takeaways that are grounded in real business scenarios. Meet your AI Control Tower Meet the AI control tower for business reinvention, where AI Specialists sense, decide, and act on a single secure platform, while EmployeeWorks and Otto are the intelligent front door to the enterprise. Get hands-on with AI  Vibe code, build and test your own AI agent. See how Workflow Data Fabric, Context Engine, and Action Fabric connect any data, any AI, and any workflow—while Armis and Veza secure every asset and identity. Turn talk into takeaways Come for conversations with industry pros and peers. Share your experiences, benchmark your approach, and get practical insights to move work forward. Leave with clear next steps and fresh momentum.

Join us for a day that brings AI learning to life


8:30 a.m. – 6:00 p.m.  

Welcome, Badge Pick-up, & Expo Opening Pick up your badge and explore the Expo to see the latest innovations from the ServiceNow AI Control Tower for business reinvention.


8:30 a.m. – 5:00 p.m.  

Expo & Sessions Connect with peers, discuss challenges, participate in hands-on AI labs, and walk away with actionable advice from industry experts and partners.


10:00 a.m. – 11:00 a.m.  

World Forum Keynote Get inspired by leaders and ServiceNow customers who are transforming their businesses and customer experiences with AI.


4:00 p.m. – 5:00 p.m.  

Closing Session Join us for an inspiring conversation with special guest, Australian Men's Test Cricket Captain and UNICEF Ambassador, Pat Cummins.


5:00 p.m. – 6:00 p.m.  

Networking Reception Cap off your day by networking with local leaders and exchanging ideas with industry peers.

Get a fresh take from leaders
and changemakers Spend the day hearing from AI experts, visionaries, and inspirational voices across industries.

From pitch to platform: Meet Pat Cummins Voted one of the top 10 most culturally powerful people in Australia, Pat Cummins, the Australian Men's Test Cricket Captain, has been pivotal in reshaping the team's culture. As the revered captain and a UNICEF ambassador, his impact on and off the field resonates widely in the world of cricket and beyond. Rob Sewell Chief Information Officer,
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IAG Video CTA Jeff Hausman EVP & GM, Technology Workflow Products,
ServiceNow Video CTA Elisha Harrington APJ Innovation Officer,
ServiceNow Video CTA Tim Lloyd Head of Digital Operations,
Zespri Video CTA Roosha Hill Sr. Product Marketing Manager,
ServiceNow Video CTA Benjamin Ingham Head of Project Delivery,
Bank of Queensland Video CTA Milad Kruze Chief Information Officer,
The Salvation Army Video CTA Liz Fassone Sr. Advisory Executive Architect,
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Commonwealth Bank of Australia Video CTA Tarun Thakur GVP & GM, Identity Security,
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Commonwealth Bank of Australia Video CTA Pete Andrews Group Vice President, Australia New Zealand,
ServiceNow Video CTA Richard Fleming Asia-Pacific AI, Insights and Solutions Practice,
Bain & Company Video CTA Rajeev Sethi Group VP of Enterprise Technologies,
ServiceNow Video CTA Peter McDonnell SVP, Global Business Services,
ServiceNow Video CTA Barbara Kazepidis Group VP, Customer Excellence Group, APAC
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ServiceNow Video CTA Dr Greg McDavitt Physician Executive & Clinical Director,
ServiceNow Video CTA Ian Krieger Innovation Officer, Asia Pacific,
ServiceNow Video CTA Leo Francia Senior Data Solution Architect, Platform, AI & Data,
ServiceNow Video CTA Simon White Principal Solution Architect, Technology Workflows,
ServiceNow Video CTA Gerwyn Samuel Principal Executive Architect,
ServiceNow Video CTA Sylvain Hauser Advisory AI Foundry Architect,
ServiceNow Video CTA Matt Dodd Outbound Product Management Director,
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