Accelerate self-service, boost agent and technician productivity, and speed up resolution time with GenAI-powered Now Assist.

GenAI is a game-changer for customer and field service.

Caught between shrinking budgets and expanding customer expectations, customer and field service leaders are searching for ways to deliver more value with less effort.

With its abilities to understand user context and intent, synthesize information, and generate content, GenAI streamlines the customer service process from beginning to end. It enables your organization to:

• Reduce customer effort, increase customer satisfaction, and lower case volume
• Increase the productivity and job satisfaction of agents
• Empower field service technicians to solve issues on the first visit
• Remove unnecessary work from team queues
• And more

Download this ebook to learn how the Now Assist suite of GenAI capabilities and technologies from ServiceNow can streamline the customer service process from beginning to end.