Contender Solutions, now part of Presidio, is an experienced partner of 10+ years, known for our best-in-class consulting, implementation, staff augmentation and managed services in the ServiceNow ecosystem. Presidio, a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in automation, security, networking, digital transformation, and cloud computing, acquired Contender in 2024. Offering a portfolio of deep ServiceNow technical expertise, with service offerings across all stages of platform & business maturity, we aim to partner with our customers to deliver consulting and execution methodologies focused on deployment excellence, value realization and business outcome-oriented results. Contender offers solutions in key industry verticals and across platform including ITSM, ITOM, ITAM (HAM/SAM), SPM (PMO), Employee Experience (HR), Customer/Field Service Management (CSM), SecOps/IRM, and Ai applications.
Contender Solutions, a Presidio Company
Simplified TRANSFORMATION across the ENTERPRISE leveraging ServiceNow to digitize experiences within IT, Employee & Customer Workflows
Contact Partner Visit Website Customer satisfaction score 5 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 3 See all applications and solutions Headquarters New York, New York, United States
Contender Solutions, a Presidio Company Contact Partner Partner Types Solutions and Offerings Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About Contender Solutions, a Presidio Company Contender Solutions, now part of Presidio, is an experienced partner of 10+ years, known for our best-in-class consulting, implementation, staff augmentation and managed services in the ServiceNow ecosystem. Presidio, a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in automation, security, networking, digital transformation, and cloud computing, acquired Contender in 2024. Offering a portfolio of deep ServiceNow technical expertise, with service offerings across all stages of platform & business maturity, we aim to partner with our customers to deliver consulting and execution methodologies focused on deployment excellence, value realization and business outcome-oriented results. Contender offers solutions in key industry verticals and across platform including ITSM, ITOM, ITAM (HAM/SAM), SPM (PMO), Employee Experience (HR), Customer/Field Service Management (CSM), SecOps/IRM, and Ai applications. Load More Load Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform.
 Offering(s) 3 Technology Excellence Elevate Enterprise Visibility Get Offering Technology Excellence Elevate Predictive Automation Get Offering Technology Excellence Contender Cloud Accelerate Get Offering View All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
Expand All Collapse All App Engine ServiceNow Certified Application Developer 15 Customer Service Management (CSM) Suite Certification - CSM Professional 2 Enterprise Architecture Enterprise Architecture Implementation Delivery Accreditation 1 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 1 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 1 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 6 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 1 Human Resources (HR) Suite Certification - HR Professional 7 ITOM Health Certified Implementation Specialist – Event Management 4 ITOM Visibility Certified Implementation Specialist – Discovery 4 Certified Implementation Specialist – Service Mapping 4 ITSM Pro Micro-Certification - Service Portal 13 Micro-Certification – DevOps Change Velocity 4 Suite Certification - ITSM Professional 4 ITSM Standard Certified Implementation Specialist – IT Service Management 9 Micro-Certification - CMDB Health 13 Micro-Certification - Configure the CMDB 13 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus 3 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 3 Security Incident Response Certified Implementation Specialist – Security Incident Response 3 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 2 Strategic Portfolio Management Pro Certified Implementation Specialist – Strategic Portfolio Management 5 Micro-Certification - Agile and Test Management Implementation 2 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 1
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s) 1 Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s) 4
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s) 24 Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s) 28 Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s) 28
Focus industries
Self-declared by partner.
Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States New York, Tampa, United States Regional Coverage Country Coverage Partner Office Locations Americas United States New York, Tampa, United States Regional Coverage Country Coverage Partner Office Locations Americas United States New York, Tampa, United States
Partner resources and collateral
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Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program