How Fairview Health Services Automated Their Service Catalog

For more than 100 years, Fairview Health Services has been providing coordinated healthcare to patients across Minnesota and the upper Midwest. Find out how Fairview’s focus on intentional architecture and automated ServiceNow workflows resulted in 65 of their 300+ catalog items being fully automated, including an automated integration with Epic Haiku/Canto.

Join Darin Rippentrop, Manager of the IT Service Management Office at Fairview Health Services, as he details how his organization has been able to:

  • Use an out‑of‑box implementation to minimize customizations and maximize opportunity for re‑use
  • Easily automate their service catalog
  • Integrate with Epic to fully automate access to the Haiku/Canto mobile applications

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