1E Ltd.

Founded in 1997, 1E enables IT to deliver comprehensive self-service and respond in real-time by augmenting Microsoft and ServiceNow solutions.

About 1E Ltd.

Endpoints are hard to manage, and modern users expect a mobile-like experience, with self-service and instant results. Founded in 1997 by Sumir Karayi, 1E enables IT to deliver comprehensive self-service and respond in real-time by augmenting Microsoft and ServiceNow solutions. Between cyber threats, proliferating devices, a mobile workforce, and our ever-increasing reliance on software, IT Operations has never faced higher stakes or greater expectations. However, by augmenting legacy systems with technology that simplifies, automates, and accelerates everyday tasks, Operations can deliver the services every organization wants and needs. Working together, 1E provides ServiceNow customers with unprecedented visibility and remediation capabilities from within the ServiceNow platform. Over 1000 organizations trust 1E to meet their user, business, and security needs. Your employees are important; they deserve 1E managed endpoints.

ServiceNow Designations & Awards

EMEA Regional Partner Award 2020

Product Line Certifications

IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1

Country and Region Coverage

Partner Locations

  • EMEA

    United Kingdom

Headquarters

London, Ealing, United Kingdom

ServiceNow Partner Type

Technology

Industry

Telecom Media Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.