Accenture

Demand greater innovation, flexibility and experiences from the enterprise as an essential part of your Journey to Cloud.

About Accenture

Accenture is a leader in helping organizations move to the cloud where applications, infrastructure and business processes are brought together and delivered As-a-Service. Accenture has worked on more than 20,000 cloud projects, including three-quarters of the Fortune Global 100, and has approximately 44,000 professionals trained in cloud computing. The company has been innovating in cloud technology for over a decade and holds more than 200 granted patents and pending applications across its global cloud portfolio. Our ServiceNow practice helps organizations manage their cloud environment and enable key business processes – a combination that fundamentally changes the delivery, management and consumption of services. Accenture is one of only five Global Strategic Partners, ServiceNow's highest partner designation. We have deep, global resources to help organizations coordinate services across your enterprise for greater speed, agility and efficiency – all delivered at scale.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Global Partner Award 2020
Americas Regional Partner Award 2020
EMEA Regional Partner Award 2020
Americas Regional Partner Award 2021
EMEA Regional Partner Award 2021
APJ Regional Partner Award 2021
Global Partner Award 2021

Industry Solutions

view more - Intelligent Network Operations
Telecom Media Technology
Intelligent Network Operations
view more - Proactive Customer Care
Telecom Media Technology
Proactive Customer Care

ServiceNow Expertise

  • Certified Master Architect (CMA)

    9

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 142
  • Certified Implementation Specialist – Field Service Management 6
  • Suite Certification - CSM Professional 46
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 63
  • Certified Implementation Specialist – Vendor Risk Management 14
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 241
  • Suite Certification - HR Enterprise 59
  • Suite Certification - HR Professional 77
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 14
  • Certified Implementation Specialist – Software Asset Management 52
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 24
  • Certified Implementation Specialist – Financial Management 1
  • Certified Implementation Specialist – Project Portfolio Management 91
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 6
  • Certified Implementation Specialist – Discovery 119
  • Certified Implementation Specialist – Event Management 77
  • Certified Implementation Specialist – Service Mapping 40
IT Service Management
  • Certified Implementation Specialist – IT Service Management 862
  • Suite Certification - ITSM Professional 217
Now Platform App Engine
  • ServiceNow Certified Application Developer 413
Security Operations
  • Certified Implementation Specialist – Security Incident Response 34
  • Certified Implementation Specialist – Vulnerability Response 33

Public Sector Designations

US Federal Socio-Economic Status

HUB Zone

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Argentina, Canada, United States, Brazil

  • APJ

    Thailand, Japan, Australia, India, Singapore

  • EMEA

    Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, Portugal, United Kingdom, Spain, Saudi Arabia, Slovakia, Denmark, Germany, Czech Republic, Finland, Norway, Poland, South Africa

ServiceNow Resale Territories

  • AMS

    Argentina, Canada, United States, Brazil

  • APJ

    Thailand, Japan, Australia, India, Singapore, Malaysia, New Zealand

  • EMEA

    Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Portugal, United Kingdom, Spain, Romania, Latvia, Saudi Arabia, Slovakia, Mauritius, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland, South Africa

Partner Locations

  • AMS

    Argentina, Canada, United States, Brazil, Chile

  • APJ

    Thailand, Japan, Australia, India, Singapore, Malaysia

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, Portugal, United Kingdom, Spain, Saudi Arabia, Slovakia, Mauritius, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland, South Africa

ServiceNow Assure

Headquarters

Chicago, Illinois, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services, Technology

Product Line Achievements

IT Operations Management, Now Platform App Engine, IT Asset Management, Customer Service Management, Security Operations, IT Business Management, HR Service Delivery, Governance, Risk and Compliance, IT Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.52 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.