Accenture

Demand greater innovation, flexibility and experiences from the enterprise as an essential part of your Journey to Cloud.

About Accenture

Accenture is a leader in helping organizations move to the cloud where applications, infrastructure and business processes are brought together and delivered As-a-Service. Accenture has worked on more than 20,000 cloud projects, including three-quarters of the Fortune Global 100, and has approximately 44,000 professionals trained in cloud computing. The company has been innovating in cloud technology for over a decade and holds more than 200 granted patents and pending applications across its global cloud portfolio. Our ServiceNow practice helps organizations manage their cloud environment and enable key business processes – a combination that fundamentally changes the delivery, management and consumption of services. Accenture is one of only five Global Strategic Partners, ServiceNow's highest partner designation. We have deep, global resources to help organizations coordinate services across your enterprise for greater speed, agility and efficiency – all delivered at scale.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Global Industry Solutions – Telco Partner of the Year
Global Customer Workflow Partner of the Year
Global IT Workflow Partner of the Year
Global Creator Workflow Partner of the Year
EMEA Regional Partner Award 2022
Americas Employee Workflow Partner of the Year
APJ Regional Partner Award 2022
APJ Regional Partner Award 2021
Global Partner Award 2021
EMEA Regional Partner Award 2021
Americas Regional Partner Award 2021
Global Partner Award 2020
Americas Regional Partner Award 2020
EMEA Regional Partner Award 2020

Offerings and Solutions

view more - Intelligent Forms Engine
Hyperautomation and Low Code
Intelligent Forms Engine
view more - ATO Automation
Operational Excellence
ATO Automation

ServiceNow Expertise

  • Certified Master Architect (CMA)

    18
  • Certified Technical Architect (CTA)

    52

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 196
  • Certified Implementation Specialist – Field Service Management 23
  • Suite Certification - CSM Professional 108
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 88
  • Certified Implementation Specialist – Vendor Risk Management 48
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 379
  • Suite Certification - HR Professional 173
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 46
  • Certified Implementation Specialist – Software Asset Management 91
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 27
  • Certified Implementation Specialist – Discovery 261
  • Certified Implementation Specialist – Event Management 144
  • Certified Implementation Specialist – Service Mapping 58
IT Service Management
  • Certified Implementation Specialist – IT Service Management 999
  • Suite Certification - ITSM Professional 398
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 19
  • ServiceNow Certified Application Developer 1317
Security Operations
  • Certified Implementation Specialist – Security Incident Response 66
  • Certified Implementation Specialist – Vulnerability Response 76
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 101
  • Certified Implementation Specialist – Project Portfolio Management 152

Public Sector Designations

US Federal Socio-Economic Status

HUB Zone

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Argentina, Canada, United States, Brazil, Chile

  • APJ

    Thailand, Japan, Australia, India, Singapore

  • EMEA

    Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Portugal, United Kingdom, Spain, Saudi Arabia, Slovakia, Denmark, Germany, Czech Republic, Finland, Norway, Poland, South Africa

ServiceNow Resale Territories

  • AMS

    Argentina, Puerto Rico, Canada, United States, Brazil, Chile

  • APJ

    Thailand, Japan, Australia, India, Singapore, Malaysia, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Guernsey, Hungary, France, Portugal, United Kingdom, Spain, Romania, Latvia, Saudi Arabia, Slovakia, Mauritius, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland, South Africa

ServiceNow Service Provider Territories

  • AMS

    Puerto Rico, United States

  • APJ

    Thailand, Japan, Australia, India, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Switzerland, Italy, Hungary, France, United Kingdom, Spain, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

Partner Locations

  • AMS

    Argentina, Puerto Rico, Canada, United States, Brazil, Chile

  • APJ

    Thailand, Japan, Australia, India, Singapore, Malaysia

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Portugal, United Kingdom, Spain, Saudi Arabia, Slovakia, Mauritius, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland, South Africa

Headquarters

Chicago, Illinois, United States

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Build Global Elite
  • Consulting & Implementation Global Elite
  • Reseller Global Elite
  • Service Provider Global Elite
Product Line Achievements
  • Strategic Portfolio Management
  • HR Service Delivery
  • Now Platform App Engine
  • IT Service Management
  • Governance, Risk and Compliance
  • IT Operations Management
  • IT Asset Management
SERVICENOW WORKFLOW ACHIEVEMENTS
  • Employee Workflow
SERVICENOW TRAINING PROGRAM
  • Authorized Training Partner
Industry
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.33 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)