Accenture

Demand greater innovation, flexibility and experiences from the enterprise as an essential part of your Journey to Cloud.

About Accenture

Accenture is a leader in helping organizations move to the cloud where applications, infrastructure and business processes are brought together and delivered As-a-Service. Accenture has worked on more than 20,000 cloud projects, including three-quarters of the Fortune Global 100, and has approximately 44,000 professionals trained in cloud computing. The company has been innovating in cloud technology for over a decade and holds more than 200 granted patents and pending applications across its global cloud portfolio. Our ServiceNow practice helps organizations manage their cloud environment and enable key business processes – a combination that fundamentally changes the delivery, management and consumption of services. Accenture is one of only five Global Strategic Partners, ServiceNow's highest partner designation. We have deep, global resources to help organizations coordinate services across your enterprise for greater speed, agility and efficiency – all delivered at scale.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Global Partner Award 2020
Americas Employee Workflow Partner of the Year
EMEA Regional Partner Award 2022
Americas Regional Partner Award 2021
APJ Regional Partner Award 2022
EMEA Regional Partner Award 2021
Global IT Workflow Partner of the Year
Global Partner Award 2021
EMEA Regional Partner Award 2020
Global Customer Workflow Partner of the Year
Global Creator Workflow Partner of the Year
APJ Regional Partner Award 2021
Americas Regional Partner Award 2020
Global Industry Solutions – Telco Partner of the Year

Industry Solutions

view more - Intelligent Network Operations
Telecom Media Technology
Intelligent Network Operations
view more - Proactive Customer Care
Telecom Media Technology
Proactive Customer Care

ServiceNow Expertise

  • Certified Master Architect (CMA)

    13

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 162
  • Certified Implementation Specialist – Field Service Management 17
  • Suite Certification - CSM Professional 89
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 74
  • Certified Implementation Specialist – Vendor Risk Management 29
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 297
  • Suite Certification - HR Professional 140
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 29
  • Certified Implementation Specialist – Software Asset Management 74
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 18
  • Certified Implementation Specialist – Discovery 204
  • Certified Implementation Specialist – Event Management 128
  • Certified Implementation Specialist – Service Mapping 46
IT Service Management
  • Certified Implementation Specialist – IT Service Management 940
  • Suite Certification - ITSM Professional 327
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 14
  • ServiceNow Certified Application Developer 711
Security Operations
  • Certified Implementation Specialist – Security Incident Response 42
  • Certified Implementation Specialist – Vulnerability Response 54
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 78
  • Certified Implementation Specialist – Project Portfolio Management 128

Public Sector Designations

US Federal Socio-Economic Status

HUB Zone

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Argentina, Canada, United States, Brazil, Chile

  • APJ

    Thailand, Japan, Australia, India, Singapore

  • EMEA

    Austria, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Portugal, United Kingdom, Spain, Saudi Arabia, Slovakia, Denmark, Germany, Czech Republic, Finland, Norway, Poland, South Africa

ServiceNow Resale Territories

  • AMS

    Argentina, Canada, United States, Brazil, Chile

  • APJ

    Thailand, Japan, Australia, India, Singapore, Malaysia, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Portugal, United Kingdom, Spain, Romania, Latvia, Saudi Arabia, Slovakia, Mauritius, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland, South Africa

ServiceNow Service Provider Territories

  • AMS

    United States

  • APJ

    Japan, Australia, India, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Switzerland, Italy, Hungary, France, United Kingdom, Spain, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland

Partner Locations

  • AMS

    Argentina, Canada, United States, Brazil, Chile

  • APJ

    Thailand, Japan, Australia, India, Singapore, Malaysia

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Hungary, France, Portugal, United Kingdom, Spain, Saudi Arabia, Slovakia, Mauritius, Denmark, Belgium, Germany, Czech Republic, Finland, Norway, Poland, South Africa

ServiceNow Assure

Headquarters

Chicago, Illinois, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services, Technology

Product Line Achievements

IT Operations Management, HR Service Delivery, IT Asset Management, Now Platform App Engine, IT Service Management, Governance, Risk and Compliance, Customer Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.12 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.