Aisera Inc

Aisera delivers next-gen AI Service Management solutions to automate operations for IT, HR, DevOps, and Customer Service departments.

About Aisera Inc

Aisera offers the world's Best AI Service Experience platform that automates operations and support for IT, Customer service and DevOps. Aisera fast tracks the Digital and AI transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes across Digital, Voice, Chat, and Contact Center channels. Aisera integrates smoothly and intuitively with ServiceNow and other enterprise management tools and systems to create outstanding business value from Day One. Our mission is to help large, medium, and small organizations to drastically reduce costs and unlock productivity with best-in-class business operations, and growth and scale revenue efficiently. Aisera Ranks Top 20 on the 2022 Deloitte Technology Fast 500™ and named a Leader in The Forrester Wave™: AI Chatbots for IT Operations Report. To book a demo, calculate your AI ROI or get a free AI Assessment, visit

Country and Region Coverage

Partner Locations

  • AMS

    United States


Palo Alto, California, United States

  • Build Platform
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)