Base-IT GmbH

Base-IT GmbH professional. fast. secure. - Excellenceis redefined with us

About Base-IT GmbH

Since the beginning of 2010, we, Base-IT, have been acting as a reliable contact partner for a wide range of companies. Within 10 years we have grown from three to about 80 employees - and are still fully owned and managed by ourselves. Since January 2021 we are Specialist Partners in the ServiceNow Environment and driving our Customers through their Digital Transformation Process. From our two locations in Vienna and Upper Austria, we now serve more than 300 customers from a wide range of industries in Austria and neighboring countries.We specialize in cloud and on-premise solutions and have professional teams in consulting, service desk and managed services. The fact that we really know our business was proven once again when we were awarded the title of Microsoft Gold Partner in all 4 core competencies. .

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Austria, Switzerland, Liechtenstein, Germany

ServiceNow Resale Territories

  • EMEA

    Austria, Switzerland, Liechtenstein, Germany

ServiceNow Service Provider Territories

  • EMEA


Partner Locations

  • EMEA



Ansfelden, Upper Austria, Austria

  • Consulting & Implementation Specialist
  • Reseller Specialist
  • Service Provider Specialist
  • Service Provider

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)