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Bechtle AG - HanseVision

Bechtle ranks among Europe’s leading IT service providers. Together with our customers, we want to successfully shape the future with IT.

About Bechtle AG - HanseVision

Bechtle AG is one of Europe’s leading IT providers, with 75 system houses in Germany, Austria and Switzerland. Founded in 1983, the company is headquartered in the southern German town of Neckarsulm and currently employs some 12,000 people. Our Competence Center ServiceNow supports your projects and daily business throughout the DACH region. We’ve set ourself the goal of providing comprehensive services for medium sized to enterprise companies and governmental organizations in their permanent process of improvement. The business areas are based on ServiceNow and offer advisory guidance at different levels: • Consulting and project-management • No-code solutions and customizing • Infrastructure & operation • Integration of backend systems • Remote support • User adoption Furthermore a development team is available to build custom applications that fit your individual needs.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 3
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 3
  • Certified Implementation Specialist – Software Asset Management 3
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 5
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 8
Now Platform App Engine
  • ServiceNow Certified Application Developer 4
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 2

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Austria, Switzerland, France, United Kingdom, Belgium, Germany

ServiceNow Resale Territories

  • EMEA

    Austria, The Netherlands, Switzerland, Hungary, France, United Kingdom, Belgium, Germany, Czech Republic, Poland

ServiceNow Service Provider Territories

  • EMEA

    The Netherlands, France, Belgium, Germany

Partner Locations

  • EMEA

    France, Belgium, Germany

Partner Website
Headquarters

Neckarsulm, Baden-Wurttemberg, Germany

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
Product Line Achievements
  • Strategic Portfolio Management
Industry
  • Education
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
Customer Satisfaction Score

4.26 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)