Bechtle AG - HanseVision

Bechtle ranks among Europe’s leading IT service providers. Together with our customers, we want to successfully shape the future with IT.

About Bechtle AG - HanseVision

Bechtle AG is one of Europe’s leading IT providers, with 75 system houses in Germany, Austria and Switzerland. Founded in 1983, the company is headquartered in the southern German town of Neckarsulm and currently employs some 12,000 people. Our Competence Center ServiceNow supports your projects and daily business throughout the DACH region. We’ve set ourself the goal of providing comprehensive services for medium sized to enterprise companies and governmental organizations in their permanent process of improvement. The business areas are based on ServiceNow and offer advisory guidance at different levels: • Consulting and project-management • No-code solutions and customizing • Infrastructure & operation • Integration of backend systems • Remote support • User adoption Furthermore a development team is available to build custom applications that fit your individual needs.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Discovery 5
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 11
  • Suite Certification - ITSM Professional 10
Now Platform App Engine
  • ServiceNow Certified Application Developer 5

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Austria, Switzerland, France, Belgium, Germany

ServiceNow Resale Territories

  • EMEA

    Austria, The Netherlands, Switzerland, Hungary, France, United Kingdom, Belgium, Germany, Czech Republic, Poland

ServiceNow Service Provider Territories

  • EMEA

    The Netherlands, France, Belgium, Germany

Partner Locations

  • EMEA

    France, Belgium, Germany

ServiceNow Assure


Neckarsulm, Baden-Wurttemberg, Germany

ServiceNow Partner Type

Sales, Service Provider, Services


Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.