Blueship co.,Ltd

Blueshipは、ITSM・CSM・HRのデジタルワークフローをお客様に寄り添い導入をご支援いたします。

About Blueship co.,Ltd

Blueshipは2004年設立以降、ITILの考え方に基づいて構成管理を中心にITサービスマネジメントでお客様の課題を解決へ導いてきました。 15年以上培ってきたITILの知識を活用し、ServiceNowのサービスパートナーとして、生産性向上・顧客満足度向上・業務効率化・DX推進などお客様の要望に沿ったServiceNowの導入およびServiceNowを活用したソリューションを提案しています。 お客様の現在のフローや体制で紙申請など変えられない部分を無理に変えるのではなく、ServiceNowとRPA・AI-OCRを組み合わせることで、紙申請を残したままデジタル化するなど、誰一人取り残さない効率化、負担削減を実現いたします。

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 5
IT Service Management
  • Certified Implementation Specialist – IT Service Management 18

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Japan

ServiceNow Resale Territories

  • AMS

    United States

  • APJ

    Japan

ServiceNow Service Provider Territories

  • APJ

    Japan

Partner Locations

  • APJ

    Japan

Headquarters

Shibuya-ku, Tokyo, Japan

ServiceNow Partner Type

Sales, Service Provider, Services

Customer Satisfaction Score

2 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.