Clarity Consulting SAC

Experiencia en gestión de servicios con experiencia en proyectos y diseño de procesos.

About Clarity Consulting SAC

Clarity Consulting, tiene más de 11 años de experiencia en el mercado TI, brindando servicios en toda la región latinoamericana, con base principal en Perú. Con especialización en soluciones de ServiceNow en proyectos de IT Service Management, Customer Service Management, Security Management, etc. Asimismo comercializamos de forma directa Soluciones de Software para Gestión de Servicios TI, Seguridad de Información y Rendimiento y Monitoreo de Aplicaciones e Infraestructura de redes, servidores, ATMs, enlaces y afines.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Peru

ServiceNow Resale Territories

  • AMS

    Peru

Partner Locations

  • AMS

    Peru

ServiceNow Assure

Headquarters

Lima, Lima Municipality, Peru

ServiceNow Partner Type

Sales, Services

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.