CloudSpirit

Make your business smarter

About CloudSpirit

CloudSpirit is a partner of choice to digitize your business. A pure and agile player of Servicenow with user experience at the heart of our proposals, our experts can help you with your transformation projects 360°, providing the best advice and guidelines tailored to your company's specifics needs and environments to the implementation and support of the solution. We provide cross-platform expertise with specialists in IT, HR, CSM, ITOM, SecOps, and Business applications. Finally, user experience is of great importance to us and that's why we help our customers to implement or redesign their Service Portals. We look forward to working with you!

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 10
  • Suite Certification - ITSM Professional 4
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    France

ServiceNow Resale Territories

  • EMEA

    France

Partner Locations

  • EMEA

    France

Headquarters

Paris, Paris, France

ServiceNow Partner Type

Sales, Services

Industry

Energy and Utilities, Financial Services, Healthcare and Life sciences, Retail and Hospitality, Service Provider, Telecom Media Technology

Target Company Size

Any

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.