Coveo uses AI and intelligent search technologies to personalize millions of digital experiences for customers and employees. Coveo is proven to accelerate ROI in systems of engagement such as ServiceNow, through improvement of many service-related KPIs; Case Deflection, Self-Service Success, Agent Productivity, First Call Resolution, Average Handling Time, Employee Productivity. Integrated within ServiceNow CSM, ITSM, and HRSD workflows, Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every interaction. A leader in both the Gartner Magic Quadrant for Insight Engines and the Forrester Wave for Cognitive Search, Coveo has demonstrated enterprise scalability and results based on implementations at some of the largest leading & innovative technology customers.