A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Coveo Software Corp.
Coveo uses AI and intelligent search technologies to personalize millions of digital experiences for customers and employees. Coveo is proven to accelerate ROI in systems of engagement such as ServiceNow, through improvement of many service-related KPIs; Case Deflection, Self-Service Success, Agent Productivity, First Call Resolution, Average Handling Time, Employee Productivity. Integrated within ServiceNow CSM, ITSM, and HRSD workflows, Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every interaction. A leader in both the Gartner Magic Quadrant for Insight Engines and the Forrester Wave for Cognitive Search, Coveo has demonstrated enterprise scalability and results based on implementations at some of the largest leading & innovative technology customers.
Country and Region Coverage
Partner Locations
-
AMS
Canada
Headquarters
Quebec, Quebec, Canada
SERVICENOW PARTNER TYPE
- Build Platform
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- TMT
- Telecom Media Technology
- Transportation and Logistics
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)