Fusion3, LLC

Partnering with companies to transform the way their people work through optimization and innovation.

About Fusion3, LLC

Fusion3 leads business transformation initiatives through process discovery, optimization, and technology-based solutions. As previous customers of ServiceNow®, we are a consulting group passionate about transforming the way people work. Our focus is to create a valued partnership with our clients based on flexibility in how we do business and identifying unique solutions to solve business challenges. Our philosophy centers around a people first approach. We believe that actively engaging with the people that support a process or use the technology to truly understand how they work today and how they want to work in the future is key. Building advocates from the ground up is the most critical component to ensure a successful implementation or optimization of process and technology. Focusing on the ServiceNow® platform and having expertise in business operations, we are well poised to develop synergies across people, process, and technology.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
  • Certified Implementation Specialist – Vendor Risk Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Coventry, Rhode Island, United States

ServiceNow Partner Type

Services

Industry

Financial Services, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

4.92 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.