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Fusion3, LLC

Partnering with companies to transform the way their people work through optimization and innovation.

About Fusion3, LLC

Fusion3 leads business transformation initiatives through process discovery, optimization, and technology-based solutions. As previous customers of ServiceNow®, we are a consulting group passionate about transforming the way people work. Our focus is to create a valued partnership with our clients based on flexibility in how we do business and identifying unique solutions to solve business challenges. Our philosophy centers around a people first approach. We believe that actively engaging with the people that support a process or use the technology to truly understand how they work today and how they want to work in the future is key. Building advocates from the ground up is the most critical component to ensure a successful implementation or optimization of process and technology. Focusing on the ServiceNow® platform and having expertise in business operations, we are well poised to develop synergies across people, process, and technology.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Consulting And Implementation Partner
Reseller Partner

Accreditations

  • Presales Accreditation
    3
  • Sales Accreditation
    4
  • Delivery Accreditation
    7

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 6
  • Certified Implementation Specialist – Vendor Risk Management 2
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States

Partner Website
Headquarters

Coventry, Rhode Island, United States

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Premier
  • Reseller Premier
Product Line Achievements
  • Accreditation
  • Certification
  • Governance, Risk and Compliance
SERVICENOW TRAINING PROGRAM
  • Authorized Training Partner
Industry
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Telecom Media Technology
Customer Satisfaction Score

4.47 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.