Hagrid Solutions Pty Ltd

Hagrid is a leading Specialist ServiceNow partner, specialising on delivering outcomes for enterprise and mission critical customers

About Hagrid Solutions Pty Ltd

At Hagrid, we believe the key to a successful digital transformation is founded on a passion to create a better way to engage end customers and deliver an “I want to do that again” experience. It’s this end customer experience that drives the successful adoption and optimisation of investments in technology. Hagrid digitally transforms IT Service Operations and Delivery into a stronger source of competitive advantage for the business by underpinning and aligning IT with the business agenda. Hagrid transforms IT into a stronger source of competitive advantage while also moving the costs of running IT to the left. That is away from keeping the lights on and perennial fire-fighting activities and towards accelerating and enabling the delivery of the business agenda. Leveraging a combination of extensive experience and a pragmatic approach that continually strives towards improving the quality, reducing costs, enhancing function and delivering benefits form services.

Country and Region Coverage

Partner Locations

  • APJ



South Yarra, Victoria, Australia

  • Build Platform
  • Financial Services
  • Healthcare and Life Sciences
  • Manufacturing
  • Telecom Media Technology
ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)