Hand Cloud S.A. de C.V.

HandCloud is a consulting group specialized in providing process consulting and IT services in the cloud to multinational organizations.

About Hand Cloud S.A. de C.V.

HandCloud is a company that focuses on offering solutions aligned to the best industry standards, through the automation and digitalization of processes using cutting-edge technologies such as ServiceNow. Our mission is to guide our business partners towards a successful implementation, carefully analyzing their needs and guaranteeing a return on investment in the short and medium term. Our team of professionals gather experience in different areas of business and processes, along with an excellent technical background that is complemented by a high sense of teamwork, resilience, and emotional intelligence. We have over 20 years of experience collectively working in different areas of business processes, software development and technology implementation.

ServiceNow Designations & Awards

Americas Regional Partner Award 2021

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 4
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 8
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Chile, Mexico

ServiceNow Resale Territories

  • AMS

    United States, Chile, Mexico

Partner Locations

  • AMS



Zapopan, Jalisco, Mexico

ServiceNow Assure

  • Consulting & Implementation Elite
  • Reseller Elite
  • Next Gen Authorized Training
  • Telecom Media Technology
Customer Satisfaction Score

3.96 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)