Hand Cloud S.A. de C.V.

HandCloud is a consulting group specialized in providing process consulting and IT services in the cloud to multinational organizations.

About Hand Cloud S.A. de C.V.

HandCloud is a company that focuses on offering solutions aligned to the best industry standards, through the automation and digitalization of processes using cutting-edge technologies such as ServiceNow. Our mission is to guide our business partners towards a successful implementation, carefully analyzing their needs and guaranteeing a return on investment in the short and medium term. Our team of professionals gather experience in different areas of business and processes, along with an excellent technical background that is complemented by a high sense of teamwork, resilience, and emotional intelligence. We have over 20 years of experience collectively working in different areas of business processes, software development and technology implementation.

ServiceNow Designations & Awards

Americas Regional Partner Award 2021

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 2
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Mexico

ServiceNow Resale Territories

  • AMS

    United States, Mexico

Partner Locations

  • AMS

    Mexico

ServiceNow Assure

Headquarters

Guadalajara, Jalisco, Mexico

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Services

Industry

Telecom Media Technology

Customer Satisfaction Score

4.37 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.