A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Harmedia Studios
We at Harmedia Studios are highly motivated to DO LESS. Work smarter, not harder. To evangelize automation throughout organizations around the world, by identifying new forms of business efficiency, and driving change using better technology. We are a Specialist Technology Partner developing Applications for the ServiceNow Store. With 10 years of experience in ServiceNow and 20 years on high level integrations.
Our goal is to improve your daily life, either through automation of tedious manual tasks or automate major aspects of your business. We value people's time against repeating steps, and find ways to improve. Let automation do its job, so you can do your job. If you would like to get information on how we can improve your business processes, and automate your manual tasks, email us.
Product Line Certifications
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
Country and Region Coverage
Partner Locations
-
AMS
United States
Headquarters
Greater Boston, Massachusetts, United States
SERVICENOW PARTNER TYPE
- Build Platform
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)