A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Kelverion
Kelverion provides Cloud and Hybrid Automation solutions for Microsoft Azure Automation and System Center Orchestrator. Kelverion has a portfolio of over 40 solutions including integration with ServiceNow, BMC, Microsoft and Atlassian Jira. Our solutions enable automation of end user self-service, service desk integration, event remediation, patching and server provisioning. Kelverion's Runbook Studio provides graphical authoring, smart integration and control of on-premise automation and orchestration, run on a pay as go model from the Azure Cloud.
Our solutions for ServiceNow are enabled by an Integration Module for Microsoft Azure and an Integration Pack for Microsoft System Center.
Country and Region Coverage
Partner Locations
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EMEA
United Kingdom
Headquarters
Harpenden, Herefordshire, United Kingdom
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)