Mercer (US) Inc.

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About Mercer (US) Inc.

Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 23,000 employees are based in 44 countries operating in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With nearly 65,000 colleagues and annual revenue over $14 billion.

ServiceNow Designations & Awards

Americas Regional Partner Award 2020

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 15
  • Suite Certification - HR Enterprise 4
  • Suite Certification - HR Professional 4
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 8
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 6

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States

  • EMEA

    France, United Kingdom, Germany

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • EMEA

    Germany

Partner Locations

  • AMS

    Canada, United States

  • APJ

    Japan, Australia

  • EMEA

    Sweden, Switzerland, Italy, France, United Kingdom, Denmark, Belgium, Germany

ServiceNow Assure

Headquarters

NYC, New York, United States

ServiceNow Partner Type

Sales, Services, Technology

Product Line Achievements

HR Service Delivery

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

3.9 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.