Methods Business & Digital Technology

Specialist provider of digital transformation services across the service management lifecycle empowering organisations to realise business objectives

About Methods Business & Digital Technology

Methods have over 30 years experience delivering digital services and empowering organisations to deliver cost effective platform solutions centred around citizen and business related outcomes. Our service includes full service design and process alignment, transition from legacy services, business change management, end user training, maintenance and continuous improvement. Methods provide experienced ServiceNow capability across the full project and service lifecycle with deep industry expertise and assurance of proven results. We adopt a collaborative culture, working with you to achieve common goals and shared objectives. Our ServiceNow capability is designed to help you maximise the business value of your ServiceNow platform, take control of your operating model, eliminate data silos, simplify workflows, support decision making and improve overall productivity and business growth.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
  • Suite Certification - ITSM Professional 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 4
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

ServiceNow Assure


London, London, United Kingdom

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Services

Product Line Achievements

IT Service Management



Customer Satisfaction Score

4.33 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.