Mitsubishi Electric Software Corporation


About Mitsubishi Electric Software Corporation

当社は宇宙を始め多くの分野において品質の高いソフトウェアで様々なソリューションを提供してまいりました。半世紀以上の長い歴史で培ったソフトウェア開発及びシステムインテグレーションのノウハウを活かしたサービスで高度に進化する情報化社会の発展に貢献しています。 ServiceNow社とは2021年2月にサービスパートナープログラム(契約)を締結し、 ServiceNowの導入から運用支援を通じてお客様の業務改善をサポートします。 当社はこれまで培ってきた経験と実績に基づくエンドユーザーの要望をくみ取ったインプリメンテーションを得意としておりますので、プロジェクトの全てのフェーズにおいてお客様の課題をご相談ください。

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 3
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


Partner Locations

  • APJ



Minato-ku, Tokyo, Japan

  • Consulting & Implementation Specialist
  • Government
  • Manufacturing

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)