NTT DATA Corporation

NTT DATA is a trusted global innovator of IT and business services headquartered in Tokyo and serving in over 50 countries

About NTT DATA Corporation

NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries by bringing together the expertise of NTT DATA Corporation and its subsidiaries. Visit us at nttdata.com.

ServiceNow Designations & Awards

APJ Regional Partner Award 2021

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 12
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 4
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 20
  • Suite Certification - HR Professional 6
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 5
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 16
  • Certified Implementation Specialist – Event Management 20
  • Certified Implementation Specialist – Service Mapping 6
IT Service Management
  • Certified Implementation Specialist – IT Service Management 78
  • Suite Certification - ITSM Professional 11
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 29
Security Operations
  • Certified Implementation Specialist – Security Incident Response 2
  • Certified Implementation Specialist – Vulnerability Response 5
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 6
  • Certified Implementation Specialist – Project Portfolio Management 13

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    Japan, Malaysia

  • EMEA

    Italy, Spain, Germany

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    Japan, India, Malaysia

  • EMEA

    Austria, Luxembourg, Switzerland, Italy, Portugal, Spain, Germany

ServiceNow Service Provider Territories

  • AMS

    Mexico

  • APJ

    Japan

  • EMEA

    Austria, Switzerland, Italy, Germany

Partner Locations

  • AMS

    Canada, United States, Brazil, Mexico

  • APJ

    Japan, Malaysia

  • EMEA

    Italy, Spain, Germany

ServiceNow Assure

Headquarters

Koto-ku, Tokyo, Japan

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Service Management, Strategic Portfolio Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.5 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.