Serity Group

As a Premier partner (HQ in Germany

About Serity Group

We digitize and improve processes to protect an enterprise and its most valuable assets. We focus on security and risk-related topics among others, that are crucial to organizations. We are proud to have successfully supported multiple multinational companies in various fields of industry such as the automotive, pharmaceutical and insurance industry with our consultancy and implementation experience. We visualize ourselves as a reliable partner that provides services to any type of organization, through approved methods and tools. A great team of dedicated experts sharing common values, not only becoming successful and globally recognized but also supporting others to reach their goals. Every company needs a helping hand and a trusted advisor, that focuses on their needs and generates empathy. We provide this from the beginning till the end, an important part leading to success.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 8
  • Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2
  • ServiceNow Certified Application Developer 1
Security Operations
  • Certified Implementation Specialist – Security Incident Response 8
  • Certified Implementation Specialist – Vulnerability Response 10

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • EMEA


Partner Locations

  • EMEA



Erlangen, Bavaria, Germany

ServiceNow Partner Type



Energy and Utilities, Financial Services, Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

3.88 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.