Serity Group

As a global Premier Partner we provide business solutions, individually based on your needs and requirements.

About Serity Group

We digitize and improve processes to protect an enterprise and its most valuable assets. We focus on security and risk-related topics among others, that are crucial to organizations. We are proud to have successfully supported multiple multinational companies in various fields of industry such as the automotive, pharmaceutical and insurance industry with our consultancy and implementation experience. We visualize ourselves as a reliable partner that provides services to any type of organization, through approved methods and tools. A great team of dedicated experts sharing common values, not only becoming successful and globally recognized but also supporting others to reach their goals. Every company needs a helping hand and a trusted advisor, that focuses on their needs and generates empathy. We provide this from the beginning till the end, an important part leading to success.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • EMEA

    Germany

ServiceNow Resale Territories

  • AMS

    Mexico

  • EMEA

    Austria, Switzerland, Germany

Partner Locations

  • AMS

    United States

  • EMEA

    Germany

Headquarters

Erlangen, Bavaria, Germany

ServiceNow Partner Type

Sales, Services, Technology

Industry

Education, Energy and Utilities, Financial Services, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

3.88 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.