A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Soluciones Expertas S.A. (SOLEX)
Solex compañía global de más de 26 años entregando soluciones World Class.
Oficinas en Chile, Colombia, Perú y Ecuador.
Nuestro foco es la implementación de ServiceNow, y adicionalmente prestando servicios de Capacitación, Soporte, Mejora Continua, Venta de suscripciones/licencias, Migración/Carga de datos.
Realizamos una venta consultiva detallada, donde entendemos las necesidades de nuestros clientes y los orientamos hacia las mejores prácticas de la industria.
Para la venta de licencias, nos esforzamos en dimensionar lo necesario para la realidad de cada cliente.
Para el servicio de implementación, contamos con un excelente equipo de ingenieros preparados para el levantamiento de requerimientos, certificados por el fabricante para la implementación y capacitación del producto, siempre bajo la revisión de un Jefe de Proyecto que dará seguimiento al cronograma previsto y a todas las necesidades que puedan surgir en el camino.
www.solex.biz/servicenow
Product Line Certifications
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
Colombia, Chile
ServiceNow Resale Territories
-
AMS
Peru, Colombia, Chile
Partner Locations
-
AMS
Peru, Colombia, Chile
Headquarters
Santiago, Santiago, Chile
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)