syscovery Solve & Serve GmbH

We are focused on enterprise service management and digital transformation. For medium-sized companies we provide agile, reliable and savvy services.

About syscovery Solve & Serve GmbH

syscovery Solve & Serve is your companion on your way to digital transformation. Together we realize great processes, projects, managed services and cloud solutions. As a specialist in enterprise service management and digital transformation, we offer solutions based on ServiceNow in the areas of IT, IoT, Human Resource and Customer Service. We support companies in developing a sustainable platform strategy from their service vision. With our implementation methodology, we ensure a fast entry into the solution and an agile further development based on your requirements. We help with the administration of the platform with standardized or customized managed services. If requested up to complete responsibility for the platform. Our developers are also at your side if you would like to extend the functions of the platform according to your special needs. As a medium-sized company, you will find us the ideal independent partner. Agile, reliable and savvy. Simply contact us to know more.

Product Line Certifications

HR Service Delivery
  • Suite Certification - HR Professional 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 3

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


Partner Locations

  • EMEA



Mannheim, Baden-Wurttemberg, Germany

ServiceNow Assure

  • Build Platform
  • Consulting & Implementation Premier
Customer Satisfaction Score

5 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)