The Mastermind Group

TMG - Experts in Technology Asset Management

About The Mastermind Group

TMG has been doing Technology Asset Management (TAM) since 2006 and is recognized internationally as a leader in the field. We pride ourselves on our hard work, knowledge, people & expertise. Our innovation, drive, and persistence have made us the largest independent TAM service provider in Australia. Our core values are fierce independence, pragmatism and laser focus on tangible and measurable benefits for our clients.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


Partner Locations

  • APJ



Melbourne, Victoria, Australia

ServiceNow Partner Type

Sales, Services


Education, Financial Services, Government, Telecom Media Technology

Customer Satisfaction Score

4.67 out of 5 from Responses

Target Company Size

5,001 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.