A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About TOW80 Consulting s.r.l.
TOW 80 is the first Italian company with an offering wholly based on ServiceNow. TOW 80 belongs to DGS Group and inherits from its parent company the expertise to get through complex Digital Transformation projects.
Consulting, Implementation, Support and Training: with a complete range of services, TOW 80 helps customers obtain the best from their digital journey, exploiting all the potential of ServiceNow platform, mainly on IT Workflows, Customer Workflows and Employee Workflows.
Till now, TOW 80 has 40+ active clients, 90+ active projects and 250 professional certifications. Since its foundation in 2019, TOW 80 was first awarded 2020 EMEA Partner of the Year, and then 2020 Global Partner of the Year. TOW 80 is also Authorized Training Partner, the only Italian company allowed to provide training sessions within ServiceNow official courses.
ServiceNow Designations & Awards
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 7
- Suite Certification - CSM Professional 6
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 2
HR Service Delivery
- Certified Implementation Specialist – Human Resources 5
- Suite Certification - HR Professional 4
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 2
IT Operations Management
- Certified Implementation Specialist – Discovery 9
- Certified Implementation Specialist – Event Management 6
- Certified Implementation Specialist – Service Mapping 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 33
- Suite Certification - ITSM Professional 17
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 2
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 5
- Certified Implementation Specialist – Project Portfolio Management 10
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
Italy
ServiceNow Resale Territories
-
EMEA
Switzerland, Italy
ServiceNow Service Provider Territories
-
EMEA
Italy
Partner Locations
-
EMEA
Italy
Headquarters
Rome, Rome, Italy
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
SERVICENOW TRAINING PROGRAM
- Authorized Training Partner
Industry
- Education
- Financial Services
- Government
- Telecom Media Technology
Customer Satisfaction Score
4.5 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)