TOW80 Consulting s.r.l.

TOW 80 belongs to Beta 80 Group. It provides services totally focused on ServiceNow: Consulting, Implementation, Support, Training.

About TOW80 Consulting s.r.l.

TOW 80 is the first Italian company with an offering wholly based on ServiceNow. TOW 80 belongs to Beta 80 Group and inherits from its parent company the expertise to get through complex Digital Transformation projects. Consulting, Implementation, Support and Training: with a complete range of services, TOW 80 helps customers obtain the best from their digital journey, exploiting all the potential of ServiceNow platform, mainly on IT Workflows, Customer Workflows and Employee Workflows. Till now, TOW 80 has 40+ active clients, 90+ active projects and 250 professional certifications. Since its foundation in 2019, TOW 80 was first awarded 2020 EMEA Partner of the Year, and then 2020 Global Partner of the Year. TOW 80 is Elite Partner of ServiceNow and is also Authorized Training Partner, the only Italian company allowed to provide training sessions within ServiceNow official courses.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 2
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 6
  • Certified Implementation Specialist – Project Portfolio Management 5
IT Operations Management
  • Certified Implementation Specialist – Discovery 6
  • Certified Implementation Specialist – Event Management 4
IT Service Management
  • Certified Implementation Specialist – IT Service Management 25
  • Suite Certification - ITSM Professional 14

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Italy

ServiceNow Resale Territories

  • EMEA

    Switzerland, Italy

ServiceNow Service Provider Territories

  • EMEA

    Italy

Partner Locations

  • EMEA

    Italy

Headquarters

Milan, Milan, Italy

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Financial Services, Government, Telecom Media Technology

Customer Satisfaction Score

4.67 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.