Veteran Enhanced, Inc

Veteran Enhanced Technology Solutions (VETS)

About Veteran Enhanced, Inc

Veteran Enhanced Technology Solutions (VETS) delivers expert technology strategy, implementation and project management services to enable transformation and drive meaningful business outcomes. VETS' implementation experience spans the entire ServiceNow platform with particular emphasis on Customer Service Management (CSM), IT Business Management (ITBM), Human Resources (HR) and IT Operations Management (ITOM). Our firm's mission is to successfully transition underserved communities into IT and our seasoned technical technical team truly comes from all walks of life, is highly specialized and possess elite qualifications coupled with an unmatched tenacity and drive to serve our customers.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Mcclellan, California, United States

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

501 to 1,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.