A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Yssy Soluções S.A.
Yssy is a certified B Corporation (https://www.bcorporation.net/en-us/find-a-b-corp/company/yssy-tecnologia-sa) and also ISO (iso.org) certified in six international standards (9000, 14000, 20000, 27001, 27701, 37001).
Yssy has a strong presence in Brazilian market as Solution Provider, with large experience deploying complex IT/Telco solutions. We deliver projects with a highly specialized team of Engineers certified by our official partners, all leaders in the Industry, like ServiceNow, Cisco, AppDynamics, Datadog, Exabeam, Splunk, Pure Storage, DataRobot, Alcatel, Aruba, Forcepoint, Microsoft, VMware, Veeam, Furukawa, Dahua, among many others. Nowadays we have over 700 certifications in technologies and products provided by our partners. Yssy also has a NOC and SOC service centers equipped with world class tools to provide remote monitoring and operations activities.
Yssy HQ is located in Barueri-SP, with branches in Rio de Janeiro, Brasília, Belo Horizonte, Recife and Joinville.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- ServiceNow Certified Application Developer 2
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Brazil
ServiceNow Resale Territories
-
AMS
Brazil
ServiceNow Service Provider Territories
-
AMS
Brazil
Partner Locations
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AMS
Brazil
Headquarters
Barueri, Sao Paulo, Brazil
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)