Application Portfolio Management

Today’s ever‑changing and often disruptive business environment makes aligning applications to business processes and corporate strategy more critical than ever. You need complete visibility into your applications to manage costs, ensure alignment, and easily adapt to change.

ServiceNow® Application Portfolio Management (APM) uses the CMDB, discovery processes, and cost modeling to deliver a complete picture of your application portfolio. APM lets you see how your apps relate to your business processes and their supporting technologies, rationalize apps easily, and lower costs.


Rationalize applications by comparing application functions and choosing which should be the standard

Reduce application costs by eliminating duplicates and focusing on the most efficient delivery methods and contracts

Invest in the right application by evaluating their significance, usage, and the business processes they support

Application Highlights

Gain insight into your portfolio of business apps and the business functions they support

Gain insight into your portfolio of business apps and the business functions they support

Gain insight into your portfolio of business apps and the business functions they support

Gain visibility, achieve alignment, and manage cost

Gain visibility, achieve alignment, and manage cost

Feature Details

  • Application Analysis

    APM helps you assess your portfolio with a comprehensive inventory of applications, augmented by information from elsewhere in ServiceNow and from external sources. Dashboards present a broad array of indicators, including cost, quality, risk, user satisfaction, and business alignment.

  • Capability Map Gap

    A capability map and the gaps it may expose is essential for optimizing application architectures to support business processes. The capability map is actionable, so you can remediate issues on the spot.

  • Plan and Execute

    APM helps determine the appropriate fate of each application, creates a roadmap for tasks, and tracks plan execution. You’ll work in conjunction with your enterprise architecture and adhere to a roadmap that gets the right applications to the optimal version and deployment model for your organization. 

  • Guided Setup

    Guided Setup provides out‑of‑the‑box guidance and proven practices gathered from successful implementations across the ServiceNow customer base. A visual wizard walks customers step by step through the deployment process.

  • Capability-Based Planning

    View a hierarchy of the applications supporting your business capabilities. Achieve richer application alignment by relating the business application portfolio to strategic business needs.

  • Technology Portfolio Management

    Relate your technology lifecycles to their supported applications to determine their impact on the technology. Reduce risks by calculating them and determining their technology debt on your business applications (version releases behind current).


Application Portfolio Management Is Part of…

IT Business Management

Run IT like a business, with project and application visibility, and financial insight.

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