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ServiceNow® Governance, Risk, and Compliance Illustration

Asset Management

Use ServiceNow® Asset Management to know what assets you have, where they are, who uses them, how they are configured, and what they cost.

 

Asset Management automates your IT asset lifecycles with workflows. It tracks the financial, contractual, and inventory details of hardware and devices, as well as non‑IT assets, throughout their lifecycles. Once an asset is deployed, Asset Management records all maintenance activity and enables you to perform regular audits, right up until asset retirement.

Benefits

Know and control your assets to enable better decisions, plus optimize asset lifecycle investments to deliver better IT services

Reduce asset costs and automate asset lifecycle processes to minimize wasted resources and eliminate repetitive tasks

Mitigate risk with proven change management processes, enforce asset policies and regulatory requirements

Application Highlights

Make informed decisions about asset capacity, refresh, and vendors by using a single system of action

Make informed decisions about asset capacity, refresh, and vendors by using a single system of action

Make informed decisions about asset capacity, refresh, and vendors by using a single system of action

Confirm that all internal and external compliance requirements are met with periodic testing

Confirm that all internal and external compliance requirements are met with periodic testing

Confirm that all internal and external compliance requirements are met with periodic testing

Influence asset demand by displaying asset prices in the ServiceNow Service Catalog

Influence asset demand by displaying asset prices in the ServiceNow Service Catalog

Influence asset demand by displaying asset prices in the ServiceNow Service Catalog

Monitor Key Performance Indicator (KPI) trends with ServiceNow Performance Analytics

Monitor Key Performance Indicator (KPI) trends with ServiceNow Performance Analytics

Monitor Key Performance Indicator (KPI) trends with ServiceNow Performance Analytics

Feature Details

All
  • Single Source of Truth

    Make informed asset capacity, refresh, and vendor decisions using accurate asset portfolio data consolidated within a single system of action. Access asset business and configuration information by linking the asset repository with the ServiceNow Configuration Management Database (CMDB).

  • Total Cost of Ownership Tracking

    Determine the costs associated with assets throughout their lifecycles, including acquisition, lease charges, warranty fees, support and maintenance contract payments, and labor charges. Optimize future spending by identifying excess costs from assets over their actual lifecycle.

  • Asset Governance Control

    Control asset distribution by centralizing requests through a role‑based service catalog. Enforce policies, contracts, and regulatory requirements of new requests by using workflow to validate the request and obtain approvals. Confirm that all compliance requirements are met with periodic testing.

  • Asset Audit Management

    Simplify audit preparation and notify contract owners of renewal and expiration dates to prevent lapses in coverage. Strengthen change management risk calculations by including business information about assets, such as age or lease expiration date.

  • Asset Provisioning

    Quickly provide commonly requested goods and repurpose returned assets. Create a purchase order with a single click for requested items that are not in stock. Ordered assets are tracked and, once received, are automatically created in the system. Records are created cleanly from the outset.

  • Service Catalog

    Place asset offerings directly into the service catalog without building complex webpages. Bring in asset data directly from vendors. Determine standard offerings for authorized users or groups within a service catalog. Internal and recurring pricing supports different chargeback models.

  • Inventory Management

    Control stockroom assets such as hardware and consumables, define physical and logical stockroom hierarchies, and manage inventory and replenishment of each asset with predefined threshold levels. Automate rules to pull stock from a parent stockroom or instructions to buy more.

  • Contract Management

    Assign contracts to team members and leverage the ServiceNow workflow engine to automate the contract approval and renewal process. Track contract terms and conditions as well as payment information, and make them easily searchable with document version control and electronic document storage.

  • Reports and Dashboards

    Get real‑time transparency into operations with configurable, role‑based dashboards. Built‑in metrics and surveys measure service levels and drive continual service improvement. Identify service improvement and training opportunities. Dig even deeper with time‑based trends from ServiceNow Performance Analytics.

Resources

Asset Management Is Part of

IT Service Management

Consolidate fragmented legacy tools and transform for your IT services end to end.

Common Ways to Use Asset Management With Our Products

Asset Management + Software Asset Management

Software Asset Management provides a single system of action so you can seamlessly transform from reactive software asset management practices to a proactive culture that is always audit‑ready and optimizes license spend.