Service Management Performance Benchmarks

Solutions
Platform
Customers
Events
About
Contact Us
Demo
Back

WORKFLOWS

PRODUCTS

IT Workflows

Unlock productivity and transform IT across your enterprise with a unified platform.

Learn More

PRODUCTS

FEATURED SOLUTIONS

PRODUCTS

Employee Workflows

Deliver next-gen employee experiences with intelligent workflows and effortless service.

Learn More

PRODUCTS

FEATURED SOLUTIONS

Deliver next-gen employee experiences

PRODUCTS

Customer Workflows

Resolve complex customer issues from end to end with predictive intelligence and automated self-service.

Learn More

PRODUCTS

FEATURED SOLUTIONS

Delight customers end to end

PRODUCTS

Build Your Own Apps

Use the Now Platform to build new workflow apps and extend ServiceNow solutions.

Learn More

PRODUCTS

Products A-Z

Industries

INDUSTRIES

Now Platform

Digitize your workflows and enable anyone to build apps with the Now Platform: The intelligent and intuitive cloud platform for work™.

Learn More View latest release

HOW IT WORKS

LATEST INNOVATIONS

Customers

See how companies like yours make the most out of their ServiceNow investment. Explore tools and resources to drive business outcomes and achieve success faster.

Learn More

RESEARCH AND LEARNING

SERVICES AND SUPPORT

Events

Discover new ways to transform the world of work and inspire innovation. Join other ServiceNow visionaries at face-to-face and virtual events in our global event series.

Learn More

GLOBAL EVENTS

VIRTUAL EVENTS

About ServiceNow

We believe in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows.

Learn More

COMPANY

PARTNERS

SERVICENOW BENCHMARKS AND DATA INSIGHTS

Compare Your Service Management Performance to Industry Averages

Compare your service management performance to the industry averages of your peers. Built on the ServiceNow Nonstop Cloud, Benchmarks uses anonymized customer data from over 3500 customers, 12 million users, and 8.4 billion monthly transactions to bring you the industry’s largest and most up‑to‑date benchmarks. Actionable recommendations provide personalized guidance on achieving service excellence. Now you can analyze and optimize your own performance.

Preview ServiceNow Benchmarks and Data Insights

Preview ServiceNow Benchmarks and Data Insights

Tap Into the Largest Benchmarks Data Set

Take advantage of the industry’s largest benchmarks data set to drive critical business outcomes. See how your organization’s performance stacks up against your peers using industry averages and trends derived from anonymized data from over 12 million users and 8.4 billion monthly transactions.

Compare Against Averages of Peers

Get Personalized Improvement Recommendations

Benchmarks KPIs are great, but how do you determine the next steps in your journey to service excellence? Benchmarks recommendations solve this problem by giving you personalized recommendations, tailored to your instance and based on proven practices.

Continuous Service Improvement

Provide an incentive to drive greater performance and productivity by using Benchmarks to set internal goals.

Strict Data Privacy

ServiceNow Benchmark data is based on aggregated, anonymized service management data from businesses across the globe. Strict data privacy is maintained throughout the process. Customers can configure who within the organization has access to this data.