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Business Continuity Management

Plan, exercise, and recover from disasters effectively with a robust integrated risk management program.

Benefits of Business Continuity Management

Avoid surprises

Prioritize critical functions, find key dependencies, and create plans to protect vital assets.

Create plans that work

Identify and close gaps in continuity plans by performing tabletop and other plan exercises.

Recover more quickly

Reduce crisis impact with plans, including secondary site definitions and predefined runbooks.

Make fast, informed decisions

Understand dependencies and set recovery time and point objectives to prioritize critical risk.

Features of Business Continuity Management

Identifying and prioritizing critical business services

Business impact analysis

Find and prioritize business services to produce recovery time and point objectives (RTO and RPO).

Making continuity and disaster recovery plans

Continuity planning

Scope plans to ensure personnel and assets are protected and functioning quickly after a disaster.

Exercising recovery plans during normal operations

Recovery plan exercising

Practice plans during normal operations to ensure they’re up to date and accurate.

Activating continuity plans during a crisis event

Crisis management

Activate continuity plans and monitor ongoing completion of recovery tasks during a crisis event.

Additional Features

Common data application

Use business and IT operational data stored in the CMDB to monitor against risk tolerance.

Gap identification

Find recovery gaps between key elements when analyzing business impact or mapping CMDB dependencies.

Scenario analysis

Conduct a range of disaster scenarios and test the steps your business can take to return to normal.

Business Continuity Management is available with GRC

How to get Business Continuity Management

Business Continuity Management is available with Governance, Risk, and Compliance. Connect security and IT with an integrated risk management program.

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Operational Resilience Management

Gain real-time visibility into the resilience of your technology, people, processes, and facilities.

Vendor Risk Management

Continuously monitor, detect, assess, mitigate, and remediate risks in vendor ecosystems.

Security Incident Response

Rapidly respond to evolving threats, and bridge the gap between security and IT.

Vulnerability Response

Align business context with risk and threat intelligence for faster response.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

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