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Business Continuity Management

Plan, exercise, and recover from disasters effectively with ServiceNow® Business Continuity Management, a key part of a robust integrated risk management program.
Business Continuity Management

User-familiar plan interface

Go beyond user‑friendly with a user‑familiar interface providing the comfort of a structure you’ve already mastered. Improve the likelihood of an effective recovery with timely, actionable plans.

Dependency mapping

Identify mission‑critical components to prioritize tasks, develop recovery strategies, and efficiently allocate resources.

Gap identification

Speed the process of remediation. Automatically identify recovery gaps between primary elements when a business impact analysis is completed or a dependency is mapped using the CMDB.

Recovery and exercise management

Practice what‑if scenarios in advance to minimize the risk of major disruptions. Virtually assemble the right people in order to react and respond to exercised, rehearsed tasks.

Additional Business Continuity Management features

Plan approval workflow

Maintain plans with a customizable plan approval workflow. The system tracks the frequency at which the plan requires review and approval and sends notifications to designated personnel when action is required.

Simplified communication

Enable incident commanders, Emergency Operations Center staff, and crisis management teams to view time, track status, and assign personnel with the click of a button using mobile device capabilities and the Connect feature.


Benefits of Business Continuity Management

Get peace of mind

Use ITSM and ITOM workflows to ensure BC/DR plans are always up to date.

Speed user adoption

Make it easier to get work done with a simple, powerful user experience in a familiar platform.

Recover more quickly

Easily identify key applications, locations, or vendors to work on first during a disruption.

Avoid surprises

Run what-if scenarios and virtual events so you’re prepared if the worst happens.

Featured resources


Guarding against disruptions in patient care

Find out how Fairview Health Services strengthened and streamlined its IT disaster recovery processes.


Business Continuity 101

Get an introduction into improving your response to and recovery from disruptions.


Manage enterprise and BCM risk

See how BCM harmonizes the business continuity and disaster recovery process.


Plan building with ServiceNow BCM

Build a culture of resilience by closing the gap between business continuity and disaster recovery.

How to get Business Continuity Management

Business Continuity Management is available with ServiceNow Governance, Risk, and Compliance and powered by the Now Platform.

You might also be interested in…

Risk Management

Enable fine-grained business impact analysis to appropriately prioritize and respond to risks.

Configuration Management Database (CMDB)

Track the dependencies and relationships of supported IT services to maintain continuity.


Get a holistic view of your operations footprint across on-premises data centers and cloud.

Application Portfolio Management

Align your app portfolio to your preferred architecture and drive application rationalization.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

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